Refund policy
We have a 14-day return policy for eligible non-personalized items. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Please contact us before sending anything back. Items returned without first requesting a return will not be accepted.
Return address: The return address will be provided after your return request has been approved.
Return Address
Please do not send any items back without contacting us first. If your return is approved, we will provide you with the correct return address and further instructions. Items sent back without prior approval will not be accepted.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at metinedesign@gmail.com with your order number and clear photos of the issue. In many cases, a return is not required, and we will review the issue to offer a suitable solution.