Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day:
-
on which you, or a third party designated by you who is not the carrier, takes possession of the goods;
-
in the case of an order containing multiple items delivered separately, on which you or a third party designated by you takes possession of the final item;
-
in the case of goods delivered in several partial shipments or pieces, on which you or a third party designated by you takes possession of the final shipment or piece.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear and unambiguous statement.
Withdrawal Contact Details
METINE DESIGN
Owner: Josefine Berghofer
Rotkreuzstraße 62c
85435 Erding
Germany
Email: metinedesign@gmail.com
You may submit your withdrawal request by email, by post, or through our electronic withdrawal form.
You may also use the model withdrawal form provided below. Use of the model form is optional.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the fourteen-day period has expired. German law generally provides a fourteen-day withdrawal period for consumer distance contracts.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.
Additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option will not be reimbursed.
We will issue the reimbursement without undue delay and no later than fourteen days after receiving your withdrawal notice.
Unless expressly agreed otherwise, the reimbursement will be made using the same payment method used for the original transaction. You will not be charged any fees for the reimbursement.
We may withhold reimbursement until we have received the returned goods or until you have provided evidence that the goods have been returned, whichever occurs first.
Returning the Goods
You must return the goods without undue delay and no later than fourteen days after informing us of your withdrawal.
Please send the goods to:
METINE DESIGN
Josefine Berghofer
Rotkreuzstraße 62c
85435 Erding
Germany
The return deadline is met if you dispatch the goods before the fourteen-day period has expired.
You are responsible for the direct cost of returning the goods, provided that you were informed of this obligation before completing your purchase.
Please do not send parcels without sufficient postage.
Please contact us before returning any goods so that we can confirm the correct return procedure. Do not send returns directly to Printify or another production facility unless we have expressly instructed you to do so.
Loss of Value
You are only responsible for any reduction in the value of the goods if it results from handling beyond what is necessary to establish their nature, characteristics, and functionality.
Exclusion of the Right of Withdrawal for Personalized Products
The right of withdrawal does not apply to goods that are not prefabricated and for which an individual choice or specification by the consumer is decisive, or to goods that are clearly tailored to the consumer’s personal needs. (Gesetze im Internet)
At METINE DESIGN, this applies in particular to products personalized with:
-
an individual name;
-
custom wording or text;
-
a customer-provided photograph;
-
a personal date;
-
initials;
-
a customer-provided image or design;
-
another design individually requested by the customer.
Products featuring a standard METINE DESIGN pattern are not considered personalized solely because they are produced or printed after the order has been placed.
Damaged, Defective or Incorrect Goods
The exclusion of the right of withdrawal for personalized products does not affect your statutory rights relating to damaged, defective or incorrectly delivered goods.
Please report damaged items, printing errors, manufacturing defects or incorrect deliveries within 30 days of delivery whenever possible.
Email: metinedesign@gmail.com
Please include:
-
your order number;
-
a brief description of the issue;
-
a photograph showing the complete product;
-
clear close-up photographs of the damage or defect;
-
photographs of the packaging, where relevant.
After reviewing your request, we may offer a free replacement, reprint or refund, depending on the circumstances.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.
To:
METINE DESIGN
Owner: Josefine Berghofer
Rotkreuzstraße 62c
85435 Erding
Germany
Email: metinedesign@gmail.com
I/We hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods:
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s):
Only required if this form is submitted on paper.
Date:
Submit a Withdrawal Request
Would you like to withdraw from your order? Please use the form below to submit your withdrawal request quickly and easily.
You are not required to provide a reason.
By submitting the form, you clearly declare that you wish to withdraw from the contract concluded with us, either in full or in part.
Once your request has been successfully submitted, you will receive confirmation by email.
Order Information
Please provide the following details:
-
Full name
-
Email address used for the order
-
Order number
-
Order date
-
Product or products you wish to withdraw from
-
Optional additional message
Returning the Goods
Please do not return the goods until you have received confirmation from us and information regarding the correct return procedure.
Do not send products directly to Printify or another production facility without prior approval.
Further information can be found in our Withdrawal Policy.
Form Heading
Withdraw from Contract
Form Fields
-
Full Name*
-
Email Address*
-
Order Number*
-
Order Date
-
Products You Wish to Withdraw From*
-
Message – Optional
Confirmation Checkbox
I hereby expressly declare that I wish to withdraw from the specified contract or from the selected products.
Button
Submit Withdrawal Request
Return and Refund Policy
Returns and Refunds
Each METINE DESIGN product is manufactured after your order has been placed. However, production on demand alone does not exclude the statutory right of withdrawal for non-personalized products.
Non-Personalized Products
Non-personalized products are covered by the statutory fourteen-day right of withdrawal.
You may withdraw from your purchase within fourteen days of receiving the goods without giving a reason.
After submitting your withdrawal notice, you must return the goods within fourteen days.
The customer is responsible for the direct cost of return shipping.
Returned goods should be:
-
complete;
-
securely packaged;
-
clean;
-
preferably unused;
-
free from signs of use beyond what is necessary to inspect the product.
Opening the packaging does not automatically exclude the right of withdrawal. However, you may be responsible for a reduction in value if the product has been handled beyond what is necessary to inspect its nature, characteristics, and functionality.
Personalized Products
Personalized products cannot be returned due to a change of mind, dislike or an incorrect customer selection if they were manufactured according to the customer’s individual specifications.
This includes products featuring:
-
names;
-
personal wording or text;
-
photographs;
-
personal dates;
-
initials;
-
customer-provided images;
-
other individually requested designs.
Please check all personalization details carefully before submitting your order.
Incorrect Size or Colour
Non-personalized products may be returned under the statutory right of withdrawal.
Personalized products cannot normally be returned because the customer selected the wrong size, colour or personalization option, provided that the product was manufactured according to the submitted order details.
Damaged, Defective or Incorrect Products
Please contact us within 30 days of delivery whenever possible if your product arrives damaged, has a manufacturing defect or is incorrect.
Email: metinedesign@gmail.com
Please provide:
-
your order number;
-
a brief description of the issue;
-
a photograph showing the complete item;
-
close-up photographs of the defect;
-
photographs of the packaging in the case of transport damage.
After reviewing your request, we may offer a free replacement, reprint or refund.
Please do not return damaged or defective products without contacting us first. In many cases, a return will not be required.
Return Address
Do not send returns directly to Printify or one of our production partners.
Please contact us before returning any product:
Unless we inform you otherwise, the return address is:
METINE DESIGN
Josefine Berghofer
Rotkreuzstraße 62c
85435 Erding
Germany
Refunds
After receiving and inspecting your return, we will notify you by email.
Refunds will generally be issued using the same payment method used for the original order.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Unclaimed or Incorrectly Addressed Shipments
Please ensure that your delivery address is complete and correct before placing your order.
If an order is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect the parcel, please contact us.
Additional charges may apply for replacement production or a second shipment where the issue was not caused by METINE DESIGN or the delivery provider.
Shipping Policy
Shipping and Delivery
Our products are manufactured after your order has been placed. Production and delivery times may therefore vary depending on the product and production location.
Processing Time
Our usual processing time is:
1–2 business days
Processing begins once payment has been successfully received and, for personalized products, once all required personalization details have been provided.
Processing may take longer during public holidays, major sales events or periods of unusually high demand.
Estimated Delivery Times
Once production has been completed, the following estimated delivery times apply:
-
Germany: 3–7 business days
-
European Union: 5–7 business days
-
International: 7–10 business days
These delivery times are estimates and cannot be guaranteed. Delays caused by delivery providers, customs clearance, public holidays or exceptional demand may occur.
Shipping Costs
Shipping costs are shown during checkout and may depend on:
-
the delivery country;
-
the type of product;
-
the number of products ordered;
-
the production location;
-
the selected shipping method.
Orders containing several products may arrive in separate parcels because individual products may be manufactured by different production partners.
Tracking
When tracking information is available, you will receive a shipping confirmation email containing a tracking link.
Please allow some time after dispatch for the delivery provider to update the tracking information.
Incorrect or Incomplete Delivery Address
The customer is responsible for providing a complete and accurate delivery address.
Please report address errors as soon as possible:
Address changes are only possible while the order has not yet entered production or been dispatched.
Once production or shipping has begun, we cannot guarantee that the address can be changed. Additional charges may apply for replacement production or a second shipment.
Lost or Delayed Shipments
Please contact us and provide your order number if your order has not arrived within a reasonable period after the estimated delivery date.
We will investigate the shipment with the delivery provider or production partner.
Customs Duties and Import Charges
Deliveries outside the European Union may be subject to customs duties, import VAT or other local charges.
Unless otherwise stated during checkout, these charges are imposed by the authorities in the destination country and must be paid by the recipient.
Contact Us
Do you have a question about your order, a product, a return or a damaged item? We are happy to help.
METINE DESIGN
Owner: Josefine Berghofer
Rotkreuzstraße 62c
85435 Erding
Germany
Email: metinedesign@gmail.com
Customer Service
Please include your order number when contacting us about an existing order.
We usually respond within 1–3 business days.
