Terms of Service

Terms of Service

These Terms of Service govern your use of this website and your purchase of products from METINE DESIGN ("we", "us", "our"). By accessing this site or placing an order, you agree to these terms.

Products and Personalization

We offer lifestyle products, home goods, drinkware, beach towels, bags, and other selected items. Some products can be personalized with a name, initials, custom text, or other customer-specific details.

Please make sure all personalization details are entered correctly before placing your order. We are not responsible for spelling mistakes, incorrect names, or wrong personalization details provided by the customer.

Personalized or custom-made products cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Products and Pricing

All product descriptions, images, prices, and availability are subject to change without notice. We reserve the right to limit quantities, refuse orders, or cancel orders if necessary.

Orders and Payment

By placing an order, you confirm that the information you provide is accurate and complete. Payment is processed securely at checkout through our payment providers.

Once your order has been placed, you will receive an order confirmation by email. Personalized and made-to-order products may enter production shortly after the order is placed. Once production has started, changes or cancellations may no longer be possible.

Shipping

Shipping times and costs are outlined on our Shipping Policy page. Delivery times are estimates and may vary depending on the product, destination, production time, shipping carrier, customs, or high order volume.

Please make sure your shipping address is complete and correct. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address details provided by the customer.

Returns and Refunds

Please see our Return & Refund Policy for details on returns, refunds, damaged items, and non-returnable products.

For customers in the European Union, there is generally a 14-day right of withdrawal for eligible online purchases. This does not apply to clearly personalized or custom-made products, unless they arrive damaged, defective, or incorrect. EU consumer rules recognize exceptions for certain goods, including items made to the consumer’s specifications or clearly personalized. :contentReference[oaicite:1]{index=1}

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at metinedesign@gmail.com with your order number and clear photos of the issue. We will review the case and offer a suitable solution where applicable.

Product Colors and Display

We do our best to display product colors and details as accurately as possible. However, colors may appear slightly different depending on your screen, device settings, lighting, and the production process.

Small variations in color, placement, or finish may occur, especially with made-to-order and printed products.

Intellectual Property

All content on this site, including text, graphics, logos, images, designs, and branding, is the property of METINE DESIGN or its licensors and may not be used, copied, reproduced, or distributed without permission.

Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products.

Nothing in these terms limits any legal rights you may have as a consumer under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the site after changes have been published constitutes acceptance of the updated terms.

Contact

Questions about these terms? Contact us at:

METINE DESIGN
Email: metinedesign@gmail.com